Contact us
If you have a question for us, want to find out where we are located, or have a complaint then you're in the right place.
Electricity emergencies and safety advice
Find out what to do for emergencies involving overhead power lines or pylons and what is safe to do near our assets.
Complaints
Find out how to share your concerns with us or report a problem. We’re committed to service excellence and resolving problems promptly.
Enquiries about our assets
If you have any questions or need more information about our network assets, please contact Cadent's Plant Protection team.
Cadent provide first-line support for our assets so you can:
- find out if it's safe to dig before you start
- find out where underground electricity cables and gas pipelines are buried
- report any works you are planning in Britain.
Phone: 0800 688 588
Email: [email protected]
Our locations
The Strand - London, Corporate Headquarters
Our offices on Trafalgar Square are home to our corporate headquarters. The site provides accommodation for the board of directors, the senior management team and other departments which benefit from proximity to parliament offices and investment institutions.
Address
1 - 3 Strand
London, WC2N 5EH
Tel: +44 (0) 20 7004 3000
Warwick - Headquarters
National Grid House is our operational headquarters.
Address
National Grid House
Warwick Technology Park
Gallows Hill
Warwick, CV34 6DA
Tel: +44 (0) 1926 65 3000
Wokingham
Address
St Catherines Lodge
Bearwood Road
Sindlesham
Nr Wokingham
Berkshire, RG41 5BN
Tel: +44 (0) 118 936 3000
Crossgates House
Address
National Grid
4th Floor
Crossgates House
Crossgates
Leeds
LS15 8DU
Tel: +44 (0) 113 2908000
Osprey House
Osprey house is the new hub office of our Overhead Line & Cable East Midlands Alliance which design and plans new-build, reinforcement and replacement electricity cable projects.
Address
Osprey House
5 Hunter Road
Pegasus Business Park
Castle Donnington
Tel: +44 (0) 1509 675000
Eakring
Eakring is home to our primary training centre located in the North of Nottinghamshire.
Address
Kirklington Road
Eakring
Newark
Nottinghamshire NG22 0DA
Tel: +44 (0) 1623 870 100
Power cuts
If you’re experiencing a power cut, you should call 105. Do not call your electricity supplier. Electricity suppliers sell consumers energy and are not responsible for power lines. Calling 105 is a free service.
Who is my distribution network operator?
When you call 105 you’ll be put through to your distribution network operator. Or you can find out which one is yours by visiting this page.