Planning together (RIIO)
Against the backdrop of a rapidly changing energy industry, we've been working with our stakeholders to understand their changing needs. Through this engagement, we've built a stakeholder-led business plan for the next price control period of RIIO-2 from 2021 to 2026.
Planning our business together
We care about the communities in which we work, the environment, and the views of people and organisations who have an interest in what we do.
Decarbonisation, digitalisation and decentralisation are all shaping the energy system of the future. We now face some important choices.
By planning together, we can make sure we reflect what’s important to you and provide real benefits to consumers.
Understanding your views is an ongoing process. Over the past two years, you’ve told us we’ve made noticeable improvements in some areas but need to improve in others.
Consulting regularly with you has helped us to understand your needs and where we need to improve.
Our RIIO-2 business plan
Our business plan for the RIIO-2 period runs from 2021-2026.
Our planning involved:
- setting the standards of service we provide
- the investments we make
- how we’ll innovate for the future
- the performance outcomes upon which we’re measured.
We have now submitted our business plan to Ofgem, but that's not the end of the process. We are encouraging everyone who has an interest in what we do to continue giving us feedback.
Independent stakeholder groups
We’ve worked extensively with the independently chaired Stakeholder Group. The group scrutinised our engagement approach for our RIIO-2 business plan and provided challenge and feedback. This made certain that our plan achieved the right outcomes for stakeholders, who also include end consumers.
Alongside this, Ofgem's RIIO-2 Challenge Group is considering the affordability and sustainability of our plan.
Each group will submit a report to Ofgem in addition to our own submission. You can download the RIIO-2 Enhanced Stakeholder Engagement Guidance document from Ofgem’s website.
How we’re performing
We’re making excellent progress on our performance, but we still need to improve. We want to provide the service that you expect from us.
Find out how we’re doing on our RIIO-T1 incentive performance to date, including customer and stakeholder satisfaction, stakeholder engagement, the environment, and general performance.