Our response to coronavirus

Find out how we're working to keep the electricity and gas flowing reliably throughout the outbreak.

Safety and emergencies

Here you'll find out what you should do in an emergency involving electricity. You'll also find safety advice for hazards relating to any of our assets, such as overhead power lines.

If you’re experiencing a power cut, you should call 105. It’s free of charge and will put you through to your local network operator who can give you help and advice.


Electricity emergencies and safety advice

Find out what to do for emergencies involving overhead power lines or pylons and what is safe to do near our assets.

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Electricity Safety Rules

Safety rules to make sure work can be undertaken safely on or near electrical and mechanical equipment that must be followed by DNOs and other third parties.

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Dial before you dig

You need to know that it's safe to dig before you start. You can do this by:

  • finding out where underground electricity cables and gas pipelines are buried
  • reporting if you are planning any works in Britain.

Cadent's Plant Protection team coordinates asset information on our behalf. Please contact them on:

Visit Cadent website

Power cuts

If you’re experiencing a power cut, you should call 105. Do not call your electricity supplier. Electricity suppliers sell consumers energy and are not responsible for power lines. Calling 105 is a free service.

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Who is my distribution network operator?

When you call 105 you’ll be put through to your distribution network operator. Or you can find out which one is yours by visiting this page.

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