Find out how to report a power cut, what to do and safety advice on this page.
How to report a power cut
Call 105 to report a power cut. Calling 105 is a free-of-charge call from any network.
Do not call your electricity supplier. Electricity suppliers sell consumers energy and are not responsible for the power lines that connect to homes or businesses.
Distribution network operators (DNOs) own and maintain these power lines. When you call 105, you’ll be put through to your DNO.
What to do in a power cut
On the Power Cut 105 website, you can find out:
- what to do during a power cut
- how to prepare for loss of electricity
- detailed help and advice.
Safety advice during a power cut
The Energy Networks website outlines helpful advice for how to stay safe during a power cut.
If you’re experiencing a power cut, you should call 105. Do not call your electricity supplier. Electricity suppliers sell consumers energy and are not responsible for power lines. Calling 105 is a free service.