We are becoming a separate company

In April 2019, Electricity Transmission is becoming a separate company within the National Grid Group. Find out more about what this change will mean.

Power cuts

Find out how to report a power cut, what to do and safety advice on this page.

How to report a power cut

Call 105 to report a power cut. Calling 105 is a free-of-charge call from any network.

Do not call your electricity supplier. Electricity suppliers sell consumers energy and are not responsible for the power lines that connect to homes or businesses.

Distribution network operators (DNOs) own and maintain these power lines. When you call 105, you’ll be put through to your DNO. 


What to do in a power cut 

On the Power Cut 105 website, you can find out:

  • what to do during a power cut
  • how to prepare for loss of electricity
  • detailed help and advice.

Visit the Power Cut 105 website 


Safety advice during a power cut

The Energy Networks website outlines helpful advice for how to stay safe during a power cut.

Go to the Energy Networks website 

    Power cuts

    If you’re experiencing a power cut, you should call 105. Do not call your electricity supplier. Electricity suppliers sell consumers energy and are not responsible for power lines. Calling 105 is a free service.

    Find out more

    Who is my distribution network operator?

    When you call 105 you’ll be put through to your distribution network operator. Or you can find out which one is yours by visiting this page.

    Find out more